Privacy Policy

Privacy Policy 

We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how Nuvellori collects, uses, stores, and protects your information when you visit our website, place an order, subscribe to marketing, or interact with us online.

We aim to be transparent about what data we collect, why we collect it, and how you can control it.

Last updated: 25 July 2026

We are committed to protecting your privacy and handling your personal data transparently and in accordance with  applicable data protection laws

Who we are

Nuvellori

Website:https://www.nuvellori.com/
Email: support@nuvellori.com

If you have any questions about this Privacy Policy or how we handle your data, please contact us using the details above.

What information we collect about you

We may collect and process the following types of personal information:

Information you provide directly to us

When you place an order, create an account, subscribe to marketing, or contact us, we may collect:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Account login details

  • Order history

  • Communication preferences

  • Any information you provide when contacting customer support

Payment Information

Payments are securely processed by third-party payment providers including Stripe, PayPal, Apple Pay, Google Pay, and Clearpay.

We do not store full payment card details on our servers.

Please review their privacy policies for more information:

Information collected automatically

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and device information

  • Website activity and browsing behaviour

  • Referral source

  • Pages viewed and time spent on site

  • General geographic location based on IP address

This information helps us improve website performance, customer experience, security, and marketing.

How we use your information

We use your information to:

  • Process and fulfil orders

  • Deliver products and services

  • Manage your account

  • Provide customer support

  • Process payments and refunds

  • Communicate about your orders

  • Send marketing emails and SMS messages (where consent has been given)

  • Improve our website, products, and services

  • Prevent fraud and maintain website security

  • Analyse website performance and customer behaviour

  • Comply with legal and regulatory obligations

Who We Share Your Data With

We only share your information with trusted third-party service providers where necessary to operate our business.

These may include:

  • Shopify (website hosting and ecommerce platform)

  • Stripe

  • PayPal

  • Clearpay

  • Email service providers

  • Google 

  • Meta advertising services

  • Shipping and delivery providers

These providers only process your information on our behalf and are required to protect your data.

We do not sell your personal information.

How Long We Keep Your Information

We only keep personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal obligations.

Examples include:

  • Order and transaction records retained for tax and accounting purposes

  • Marketing consent records retained until you unsubscribe

  • Customer service records retained for support and dispute resolution

When information is no longer needed, it is securely deleted or anonymised.

How We Protect Your Information

We use appropriate technical and organisational measures to protect your personal information against unauthorised access, misuse, loss, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Your Privacy Rights

Depending on your location, you may have rights including:

  • The right to access your personal information

  • The right to correct inaccurate data

  • The right to request deletion of your data

  • The right to object to processing

  • The right to withdraw consent

  • The right to request data portability

  • The right to lodge a complaint with a supervisory authority

To exercise any of your rights, please contact us at support@www.nuvellori.

Children’s Privacy

Our website is not specifically directed toward children under 13, and we do not knowingly collect personal information from children.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices.

Any updates will be posted on this page with the revised date.

Contact Us

If you have questions about this Privacy Policy or your personal data, please contact:

Nuvellori

Website:https://www.nuvellori.com/
Email: support@nuvellori.com